Complaints Book

Remember that you can contact us through the Contact Form. We also provide customer support via phone, chat, and email, where we will be happy to assist you with any questions or concerns related to our service.

However, if you are not satisfied with your experience, and in accordance with the Consumer Protection and Defense Code, we inform you that this establishment has a Virtual Complaint Book, through which you may submit a complaint or claim.

How can I submit a complaint or claim?

1. Download the Complaint Form from the Complaint Book.
2. Fill out the form and scan it.
3. Send the completed form to: vaniamirandabendezu09@gmail.com

That’s it! We will get back to you as soon as possible.

What happens after I submit a complaint or claim?

We will send you a copy of your submission as confirmation. You will also receive a response within a maximum of 15 business days via email.

We are committed to providing timely and respectful service.